Gotcha Day - Puppy

Standard Prints and Greeting Cards:

If you are not 100% satisfied with a standard (not customized) print or product purchase within 14 days of receiving, you can return the product and get a full refund or exchange the product for another one of similar value. ... Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Commissioned Pieces:

Due to the nature of the customized or commissioned works, these are an exception and cannot be returned or refunded. Also, a cancelation mid creation will not garner a refund of the deposit. We appreciate your understanding.

Originals:

If you are not happy with the original piece, they can be returned but not exchangeable. The refund will happen once it has been safely returned to us. Shipping costs will be non-refundable. We appreciate your understanding. 

Processing:

Orders are processed in 1-3 business days of receiving unless otherwise stated or a commissioned piece. We do not currently offer urgent shipping services from the site. If you are needing something faster than regular shipping, please email me at deanne@project1128.com.

Locations:

We currently only ship to the contiguous US. If your order goes through, we will gladly refund the items. 

Shipping Refunds:

Refunds on shipping are currently not available. If an order need to be canceled and shipping has not yet happened, we will gladly refund your purchase.